Contact Us

We are committed to providing clear and reliable customer support for customers purchasing children’s clothing from our website. If you have questions about an order, product, payment, delivery, return, refund, or any other matter relating to your purchase, you can contact us using the details below.

1. Company Information

Company: Haverley
Address: 73 HALLIWICK ROAD, LONDON, N10 1AA
Email: support@haverley.online
Telephone: +44 7849733238

2. General Customer Enquiries

Customers may contact us with general questions regarding our children’s clothing, website information, ordering process, available products, product descriptions, delivery information, returns, refunds, or other customer service matters.

When contacting us, please provide enough information for us to understand and respond to your enquiry accurately.

3. Order Enquiries

For questions relating to an existing order, please include relevant order information in your message so that we can identify the purchase and assist you efficiently.

Your enquiry may relate to order confirmation, order status, product details, delivery information, incorrect order information, missing items, or another issue concerning your purchase.

4. Product Enquiries

If you require additional information about a children’s clothing product before placing an order, you may contact us by email or telephone.

Please clearly identify the product you are asking about and explain what information you require. We will provide the information available to us as accurately as reasonably possible.

5. Sizing and Product Information

Customers who require clarification regarding product sizing, clothing measurements, product descriptions, materials, colours, styles, or other available product information may contact us before placing an order.

Customers are encouraged to review the information displayed on the relevant product page before contacting us.

6. Delivery Enquiries

If you have questions regarding the delivery of an order, please contact us and provide the relevant order information.

Delivery enquiries may include questions about dispatch, delivery status, delivery delays, incorrect delivery details, unsuccessful delivery, or other delivery-related concerns.

7. Incorrect or Missing Items

If you believe that you have received an incorrect product, incorrect quantity, or that an item is missing from your order, please contact us as soon as reasonably possible after receiving your delivery.

Please provide details of the issue and sufficient information to allow us to review the order.

8. Damaged or Faulty Products

If a product arrives damaged, defective, or appears to have a fault, please contact us and describe the problem clearly.

We may request information reasonably necessary to assess the issue and determine the appropriate resolution.

Nothing in this section limits any rights you may have under applicable UK consumer law.

9. Returns and Refund Enquiries

For questions regarding returns, refunds, returned products, or the status of a return request, please contact us using the details stated on this page.

When contacting us about a return or refund, please provide sufficient order information and an explanation of your request so that we can review the matter.

Any return or refund will also be subject to the applicable return and refund terms provided on our website.

10. Order Changes

If you need to request a change relating to an order, please contact us as soon as possible.

Whether a requested change can be made will depend on the status of the order at the time we receive your request. We cannot guarantee that changes will be possible once an order has entered processing or dispatch.

11. Order Cancellation Enquiries

Customers who wish to ask about cancelling an order should contact us using the contact details provided above.

Cancellation requests will be reviewed according to the status of the order and any applicable consumer rights.

12. Payment Enquiries

If you experience a problem relating to payment for an order, you may contact us for assistance.

Please do not send complete payment card details, passwords, security codes, or other confidential financial credentials by email or through ordinary customer service communications.

13. Website Issues

If you experience a technical problem while using our website, such as difficulty accessing product information, completing an order, or using a website feature, you may contact us and describe the problem.

Where possible, please provide a clear description of what happened so that we can understand the issue.

14. Complaints

If you are dissatisfied with a product, order, delivery, or customer service experience, you may submit a complaint by contacting us.

Please explain the issue clearly and provide relevant information relating to your order or enquiry. We will review complaints reasonably and aim to provide an appropriate response based on the circumstances.

15. Information Required When Contacting Us

To help us handle your enquiry efficiently, you should provide relevant information where applicable, including:

Your name
Relevant order information
The product concerned
A clear explanation of your question or problem
Any other information reasonably necessary for us to understand the enquiry

Please avoid providing information that is not necessary for us to handle your request.

16. Customer Information and Privacy

Information provided when contacting us may be used to respond to your enquiry, provide customer service, investigate an order issue, process a request, maintain appropriate business records, and comply with applicable legal obligations.

Personal information will be handled in accordance with the privacy information provided on our website and applicable UK data protection requirements.

17. Contacting Us on Behalf of Another Person

If you contact us regarding an order placed by another person, we may require appropriate information before discussing or making changes to that order.

This is intended to help protect customers and prevent unauthorised access to personal or order information.

18. Children’s Clothing Enquiries

As our website sells children’s clothing, customers are encouraged to review product descriptions and available sizing information carefully before placing an order.

If you require clarification regarding a product intended for a child, please contact us before purchasing and we will provide the product information available to us.