Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, protected, and handled when customers visit our website, create an account, place an order, contact us, or otherwise interact with our online store. We are committed to handling personal information responsibly and in accordance with applicable United Kingdom data protection requirements.

1. Company Information

The business responsible for processing personal information through this website is:

Haverley
73 HALLIWICK ROAD
LONDON
N10 1AA
United Kingdom

Email: support@haverley.online
Telephone: +44 7849733238

For questions, requests, or concerns regarding privacy or personal information, customers may contact us using the details above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website and through communications relating to purchases, customer service, returns, refunds, deliveries, enquiries, and other interactions with our business.

It applies to customers and visitors who browse or purchase children's clothing through our website.

This Privacy Policy does not apply to information that cannot reasonably be used to identify an individual.

3. Personal Information We May Collect

Depending on how a customer uses our website, we may collect information including:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Purchase value

  • Delivery information

  • Return or refund information

  • Customer service correspondence

  • Account information where an account is created

  • Website usage information

  • Device and browser information

  • Internet Protocol address

  • Information supplied voluntarily when contacting us

We only seek to collect information that is reasonably necessary for operating our online store, processing orders, providing customer service, complying with legal obligations, and improving our services.

4. Information Relating to Children's Clothing Purchases

Our website sells children's clothing, but our online purchasing services are intended to be used by adults who are legally able to enter into a purchase agreement.

A parent, guardian, or other responsible adult may purchase products for a child. We do not require customers to provide unnecessary personal information about the child who will wear the products.

Customers should avoid sending information about children unless it is genuinely necessary for resolving a specific order or customer service issue.

If we become aware that unnecessary personal information relating to a child has been supplied, we may take reasonable steps to delete or minimise that information where appropriate.

5. How We Collect Personal Information

Personal information may be collected directly when a customer:

  • Places an order

  • Enters billing or delivery information

  • Creates or manages an account

  • Contacts customer service

  • Requests information about an order

  • Makes a return or refund request

  • Communicates with us by email or telephone

  • Uses or browses the website

  • Provides information through website forms

Certain technical information may also be collected automatically when the website is accessed.

6. How We Use Personal Information

We may use personal information where reasonably necessary to:

  • Process and confirm orders

  • Arrange the delivery of purchased products

  • Communicate about an order

  • Provide customer service

  • Respond to questions and enquiries

  • Process returns, refunds, or exchanges where applicable

  • Manage customer accounts

  • Detect and prevent fraudulent or suspicious activity

  • Maintain appropriate business records

  • Resolve disputes or complaints

  • Protect the security of our website

  • Improve website functionality and customer experience

  • Comply with legal, regulatory, accounting, or tax obligations

  • Establish, exercise, or defend legal claims

We will not use personal information for purposes that are incompatible with the reason for which it was originally collected unless permitted by applicable law.

7. Legal Bases for Processing Personal Information

Where United Kingdom data protection law requires a lawful basis, we may process personal information on one or more of the following grounds.

Contractual necessity may apply where processing is necessary to accept, process, fulfil, or manage an order.

Legal obligation may apply where information must be retained or processed to comply with tax, accounting, consumer protection, fraud prevention, or other applicable legal requirements.

Legitimate interests may apply where processing is reasonably necessary for operating and protecting our business, improving services, preventing fraud, responding to customers, or maintaining appropriate business records, provided those interests do not override an individual's rights and interests.

Consent may be relied upon where the law requires consent for a particular processing activity. Where processing is based on consent, consent may generally be withdrawn.

8. Order and Transaction Information

When an order is placed, we may process information required to complete the transaction, including customer contact details, billing details, delivery details, purchased products, order value, order status, and related communications.

This information is used to:

  • Confirm the order

  • Manage fulfilment

  • Arrange delivery

  • Communicate order updates

  • Handle customer service enquiries

  • Process eligible returns or refunds

  • Keep appropriate transaction records

  • Prevent fraudulent transactions

Order information may be retained where necessary to meet legal, accounting, tax, fraud prevention, or dispute-resolution requirements.

9. Payment Information

Payments may require customers to provide payment-related information as part of completing a purchase.

We use payment information only as necessary to facilitate and verify transactions, prevent fraud, manage refunds, and maintain appropriate transaction records.

Where payment processing is performed through a payment service provider, certain payment information may be processed directly by that provider rather than being fully stored by us.

We do not request customers to send complete payment card information through ordinary email communications.

10. Delivery and Fulfilment Information

To deliver an order, information such as the customer's name, delivery address, telephone number, email address, order reference, and delivery instructions may need to be processed.

Relevant information may be provided to service providers involved in fulfilling or delivering an order where necessary.

We aim to limit the information provided to what is reasonably required for the service to be performed.

11. Customer Service Communications

If a customer contacts us by email, telephone, or through the website, we may retain information contained in the communication.

This may include:

  • Customer name

  • Contact details

  • Order number

  • Details of the enquiry

  • Previous correspondence

  • Information about products ordered

  • Return or refund information

  • Complaint details

These records may be used to respond to the customer, resolve issues, maintain service quality, prevent repeated disputes, and protect our legitimate business interests.

12. Website and Technical Information

When customers visit the website, certain technical information may be processed to operate, maintain, protect, and improve the website.

This may include:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate access time

  • Referring information

  • Website interaction information

  • Technical error information

This information may help us maintain website security, identify technical problems, understand website performance, and improve usability.

Where information is aggregated or anonymised so that it no longer identifies an individual, it may be used for statistical or operational purposes.

13. Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for website operation or that help provide useful website functionality.

These technologies may be used for purposes such as:

  • Maintaining shopping basket functionality

  • Remembering website preferences

  • Supporting account sessions

  • Maintaining website security

  • Preventing fraudulent activity

  • Understanding website performance

Where consent is legally required before particular non-essential technologies are used, those technologies should only be activated after the required consent has been obtained.

Customers may be able to control certain cookies through their browser settings. Disabling some cookies may affect website functionality.

14. Sharing Personal Information

We do not sell customers' personal information.

Personal information may be disclosed where reasonably necessary to organisations that provide services supporting our operations, such as:

  • Payment processing

  • Order fulfilment

  • Delivery and logistics

  • Website hosting

  • Technical support

  • Information security

  • Customer service

  • Accounting

  • Professional advisory services

Service providers should only receive information reasonably necessary for performing the relevant service.

Information may also be disclosed where required by law, court order, regulatory requirement, or where reasonably necessary to protect legal rights, prevent fraud, enforce agreements, or protect individuals from harm.

15. International Processing and Transfers

Some service providers used to support an online store may process information outside the United Kingdom.

Where personal information is transferred internationally, we seek to use appropriate safeguards where required under applicable data protection law.

The safeguards used may depend on the country receiving the information, the service provider involved, and the nature of the processing.

We aim to take reasonable measures to ensure that transferred personal information continues to receive an appropriate level of protection.

16. Data Retention

Personal information is not intended to be retained indefinitely.

The appropriate retention period depends on factors including:

  • The purpose for which the information was collected

  • Whether an order remains active

  • Whether a customer service matter remains unresolved

  • Applicable legal obligations

  • Accounting and tax requirements

  • Fraud prevention needs

  • Potential disputes

  • Legal limitation periods

When information is no longer reasonably required, we may delete, anonymise, securely dispose of, or otherwise remove it from active business records where appropriate.

Certain information may need to be retained for longer periods where required by law or reasonably necessary for legal claims or fraud prevention.

17. Security of Personal Information

We take reasonable organisational and technical measures designed to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Unauthorised disclosure

  • Misuse

  • Alteration

  • Destruction

  • Fraudulent access

Security measures may include access restrictions, account controls, website security measures, secure systems, administrative procedures, and limiting access to information to persons who reasonably require it.

However, no method of storing or transmitting information electronically can guarantee complete security.

Customers should also take reasonable steps to protect their own account credentials and devices.

If a customer believes their account or personal information may have been compromised, they should contact us promptly.

18. Customer Privacy Rights

Subject to applicable United Kingdom data protection law and any relevant limitations or exemptions, individuals may have rights relating to their personal information.

These may include the right to:

  • Request confirmation that personal information is being processed

  • Request access to personal information

  • Request correction of inaccurate information

  • Request completion of incomplete information

  • Request deletion of personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Request certain personal information in a portable format where applicable

  • Withdraw consent where processing relies upon consent

  • Raise concerns about how personal information is handled

A request should clearly explain what information or action is being requested.

We may need to verify the identity of the person making the request before disclosing, correcting, deleting, or otherwise changing personal information.

Requests relating to privacy rights may be sent to:

support@haverley.online

We aim to respond to valid requests within the period required by applicable law.

19. Accuracy and Customer Responsibilities

Customers should provide accurate, complete, and current information when placing orders or contacting us.

If personal information changes, customers should update the relevant information where possible or contact us where assistance is required.

Incorrect delivery details, email addresses, or telephone numbers may prevent us from fulfilling an order or communicating important information.

Customers should not provide another person's personal information unless they are authorised to do so.

Where a customer provides another person's delivery or contact information, the customer is responsible for ensuring that they are permitted to provide that information for the intended purpose.

20. Privacy Enquiries, Complaints and Policy Changes

Questions, requests, or complaints regarding personal information may be directed to:

Haverley
73 HALLIWICK ROAD
LONDON
N10 1AA
United Kingdom

Email: support@haverley.online
Telephone: +44 7849733238

We will review reasonable privacy enquiries and complaints and seek to respond appropriately.

This Privacy Policy may be revised when necessary to reflect changes in our operations, website functionality, legal requirements, security practices, or the way personal information is handled.

The version displayed on the website should represent the privacy practices currently applicable to the website and its services.