These Terms and Conditions govern the use of this website and the purchase of children’s clothing and related products from Haverley. By accessing this website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before completing a purchase.
1. Company Information
This website is operated by:
Haverley
73 HALLIWICK ROAD
LONDON
N10 1AA
United Kingdom
Email: support@haverley.online
Telephone: +44 7849733238
For questions regarding these Terms and Conditions, your order, products, payments, deliveries, returns, or other matters relating to your purchase, you may contact us using the details above.
2. Scope of These Terms
These Terms and Conditions apply to customers who access this website or purchase children’s clothing or related products offered through the website.
By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not place an order through the website.
These Terms and Conditions apply together with any other policies displayed on the website that relate to orders, payments, shipping, returns, refunds, privacy, or website use.
3. Eligibility to Place an Order
You must be legally capable of entering into a binding contract in order to place an order with us.
If you are under the age required to enter into a legally binding contract, an order should only be placed with the involvement and permission of a parent, guardian, or other legally responsible adult.
You are responsible for ensuring that all information provided when placing an order is accurate, complete, and up to date.
4. Products
We sell children’s clothing and related products displayed on this website.
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, specifications, materials, and other product information are presented as accurately as possible.
However, colours and appearance may vary slightly depending on lighting, photography, screen settings, device settings, production batches, or other factors outside our reasonable control.
Minor differences that do not materially affect the normal use or quality of a product will not necessarily mean that the product is defective.
Customers should review all available product information carefully before placing an order.
5. Children’s Clothing and Sizing
Customers are responsible for selecting the appropriate product size before completing an order.
Where sizing information is provided, it is intended to assist customers in choosing a suitable size. Actual fit may vary depending on the child’s measurements, body shape, garment style, fabric, and intended fit.
Age-based sizing should be treated as a general guide rather than a guarantee that the garment will fit every child of that age.
Where appropriate, customers should compare the child’s measurements with the product measurements or size information provided before ordering.
6. Product Safety and Use
Children’s clothing must be used appropriately and in accordance with any care instructions, product information, warnings, or labels provided with the product.
Parents, guardians, and responsible adults should consider the age and individual needs of the child when selecting and using clothing.
Any packaging materials should be removed and kept away from babies and young children where they could present a safety risk.
Products should not be used if they are damaged in a way that could reasonably create a safety risk.
7. Order Process
When you place an order, you are making an offer to purchase the products included in that order.
After an order is submitted, you may receive an order acknowledgement or confirmation containing information about your purchase.
Receipt of an acknowledgement does not necessarily mean that we are able to fulfil every item in the order.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including product unavailability, incorrect pricing, payment failure, suspected fraud, inaccurate customer information, or an obvious website error.
If payment has already been taken for an order that we subsequently cancel, any amount due to you will be refunded using an appropriate method.
8. Prices
The price payable for a product is the price displayed during the checkout process at the time the order is placed, subject to correction of obvious errors.
We take reasonable steps to ensure that prices displayed on the website are accurate.
If an obvious pricing error occurs, we are not required to supply a product at an incorrect price where the error should reasonably have been recognised as a mistake.
Any applicable delivery charges or other charges will be shown before an order is completed where relevant.
9. Payment
Payment must be completed using one of the payment methods made available during checkout.
You confirm that you are authorised to use the payment method submitted for the purchase.
An order may be delayed, refused, or cancelled if payment is not successfully authorised or completed.
We are not responsible for charges that your bank, payment provider, card issuer, or other financial institution may separately impose in connection with a transaction.
10. Order Information and Customer Responsibility
You are responsible for providing accurate information when placing an order, including your name, delivery address, billing information, email address, telephone number, and any other information requested during checkout.
You should review all information carefully before submitting an order.
If you discover an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to assist where possible, but we cannot guarantee that information can be changed after an order has entered processing or dispatch.
We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer where we have taken reasonable steps to process the order correctly.
11. Availability
All products are subject to availability.
A product appearing on the website does not guarantee that it will remain available until your order is processed.
If a product becomes unavailable after you place an order, we may cancel the affected item and inform you where appropriate.
If payment has been collected for an unavailable item that cannot be supplied, the relevant amount will be refunded.
12. Delivery
Orders will be delivered to the address provided by the customer during checkout.
Delivery times may vary depending on destination, order processing, carrier operations, seasonal demand, public holidays, weather conditions, customs procedures where applicable, and other circumstances.
Any delivery estimate provided is an estimate unless specifically stated otherwise.
Risk relating to the goods will pass in accordance with applicable UK consumer law.
Customers should inspect delivered parcels and products within a reasonable period after receipt and contact us if they believe an item is missing, damaged, incorrect, or defective.
13. Cancellation Rights
Where UK consumer law gives you a statutory right to cancel an online purchase, those rights will apply.
The applicable cancellation period and conditions may depend on the type of product and the circumstances of the purchase.
Certain goods may be excluded from cancellation rights where permitted by law, including goods that have been made to the customer’s specifications, clearly personalised, or otherwise fall within a legal exemption.
Nothing in these Terms and Conditions is intended to remove or restrict any cancellation right that cannot legally be excluded.
14. Returns and Refunds
Returns and refunds are handled in accordance with applicable UK consumer law and any Return and Refund Policy published on this website.
Returned products should be handled with reasonable care while they remain in the customer’s possession.
Where a return is accepted, customers may be required to provide sufficient information to identify the relevant order and returned product.
Any deduction from a refund for diminished value will only be made where permitted by applicable law.
Your statutory rights regarding faulty, defective, damaged, misdescribed, or otherwise non-conforming goods are not affected by these Terms and Conditions.
15. Faulty, Damaged, or Incorrect Products
If you receive a product that is faulty, damaged, materially different from its description, or not the product that you ordered, please contact us as soon as reasonably possible.
When contacting us, please provide sufficient information to allow us to identify the order and understand the issue.
We may request reasonable evidence of the problem where necessary to assess the matter.
Your legal rights regarding goods that are not of satisfactory quality, fit for purpose, or as described remain protected under applicable UK consumer law.
Nothing in these Terms and Conditions limits any remedy that must legally be available to you.
16. Website Use
You may use this website for lawful personal shopping and information purposes.
You must not misuse the website, interfere with its normal operation, attempt to obtain unauthorised access to the website or related systems, introduce malicious software, or use the website for fraudulent or unlawful purposes.
You must not intentionally submit false information, fraudulent orders, or payment information that you are not authorised to use.
We may restrict access to the website where reasonably necessary to protect customers, our systems, or our business from misuse, fraud, security threats, or unlawful activity.
17. Intellectual Property
Unless otherwise stated, the text, layout, graphics, product presentation, website design, and other original content appearing on this website are protected by applicable intellectual property laws.
Website content may be viewed and used for ordinary personal shopping purposes.
You may not reproduce, commercially distribute, republish, modify, exploit, or systematically copy protected website content without appropriate permission, except where such use is permitted by law.
These Terms do not transfer ownership of any intellectual property rights to customers.
18. Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Where you are purchasing as a consumer, we are not responsible for business losses, loss of business, loss of profit, loss of revenue, or other commercial losses arising from personal use of products or the website.
Your statutory rights as a consumer are not affected.
19. Changes to These Terms
We may update these Terms and Conditions when reasonably necessary, including to reflect changes to our products, website operations, business practices, legal requirements, or customer service procedures.
The Terms and Conditions applicable to an order will normally be those in effect when the order is placed, unless a change is required by law or otherwise applies to existing transactions as permitted by law.
Customers should review the Terms and Conditions available on the website when placing a new order.
No change to these Terms will remove rights that customers are entitled to under mandatory UK consumer law.
20. Governing Law, Consumer Rights, and Contact
These Terms and Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory rights that apply to you as a consumer.
If you live in a part of the United Kingdom where mandatory local consumer protections apply, these Terms do not remove those protections.
Nothing in these Terms and Conditions is intended to exclude, restrict, or replace rights granted to consumers under applicable law.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
If you have any questions, complaints, or concerns concerning these Terms and Conditions, an order, or a product, please contact:
Haverley
73 HALLIWICK ROAD
LONDON
N10 1AA
United Kingdom
Email: support@haverley.online
Telephone: +44 7849733238