This Payment Policy explains the payment terms that apply when customers purchase children’s clothing through our website. By placing an order, you confirm that you have read, understood, and agreed to the payment terms set out below.
1. Payment for Orders
Full payment is required when an order is placed through our website. Orders will not normally be processed for fulfilment until the payment has been successfully authorised and received.
The total amount payable will be displayed during the checkout process before the customer confirms the order.
2. Prices
All product prices are displayed on the relevant product pages and during checkout.
Customers should carefully review the product price, quantity, delivery information, and total order value before completing payment.
The price applicable to an order will normally be the price displayed on the website at the time the order is submitted.
3. Payment Authorisation
When a customer submits an order, the payment transaction may be subject to authorisation by the relevant payment provider or financial institution.
An order may not be accepted if the payment cannot be authorised, is declined, or cannot otherwise be successfully processed.
We are not responsible for a payment being declined by a customer’s bank, card issuer, or payment provider.
4. Accurate Payment Information
Customers are responsible for providing complete and accurate payment and billing information when placing an order.
The information provided must correspond with the details associated with the payment method being used where required.
Incorrect, incomplete, or inconsistent payment information may result in a transaction being delayed, declined, or cancelled.
5. Customer Authority to Make Payment
By submitting payment, the customer confirms that they are authorised to use the payment method provided.
Customers must not use payment information belonging to another person without that person’s permission.
Orders involving suspected unauthorised payment activity may be cancelled or placed on hold while the transaction is reviewed.
6. Payment Security
We take reasonable measures to support secure payment processing through our website.
Payment transactions may be processed through third-party payment service providers or financial institutions responsible for securely handling the relevant transaction information.
Customers should also take reasonable precautions to protect their own payment details, account credentials, passwords, devices, and other confidential information.
7. Payment Verification
For security and fraud-prevention purposes, certain transactions may require additional verification before an order can be processed.
We may review order information where there are inconsistencies involving payment details, billing information, delivery information, unusually large quantities, repeated payment attempts, or other circumstances that reasonably require verification.
Where additional information is required, order processing may be delayed until the necessary verification has been completed.
8. Declined or Failed Payments
If a payment is declined, unsuccessful, incomplete, or otherwise cannot be processed, the associated order may not be confirmed.
Customers should check that the payment information entered is correct and that sufficient funds or credit are available.
Customers may also need to contact their payment provider or financial institution if a payment continues to be declined.
9. Duplicate Payment Attempts
Customers should avoid repeatedly submitting payment while a transaction is still being processed.
If a customer believes that the same order has been charged more than once, they should contact us promptly and provide sufficient information for us to investigate the transaction.
We will review the available order and payment records and take appropriate action where a duplicate payment is confirmed.
10. Order Confirmation
Successful submission of payment does not necessarily mean that an order has been finally accepted.
After an order is placed, customers may receive an order confirmation containing information relating to the purchase.
We reserve the right to cancel an order where payment cannot be verified, where the product is unavailable, where an obvious pricing or technical error has occurred, or where we reasonably believe the transaction involves fraudulent or unauthorised activity.
Where an order is cancelled after payment has been successfully collected, any refund due will be handled in accordance with our applicable refund procedures.
11. Pricing Errors
We make reasonable efforts to ensure that product prices are displayed accurately.
However, technical errors or incorrect pricing information may occasionally occur.
If an obvious pricing error is identified before an order has been fulfilled, we may contact the customer regarding the correct price or cancel the affected order.
If payment has already been collected for an order that is subsequently cancelled because of an obvious pricing error, the relevant amount will be refunded.
12. Changes to Prices
Product prices may change from time to time.
Any price change will normally apply to future orders and will not generally affect an order that has already been accepted, except where there has been an obvious pricing error or another circumstance permitted under applicable law.
Customers should rely on the final amount shown during checkout before confirming an order.
13. Additional Charges From Financial Institutions
A customer’s bank, card issuer, or payment provider may impose fees, currency conversion charges, international transaction charges, or other costs in connection with a payment.
Such charges are determined by the relevant financial institution or payment provider and are outside our control.
Customers should contact their own financial institution if they require information about charges that may apply to their payment method.
14. Refunds to the Original Payment Method
Where a refund is approved, it will normally be issued to the original payment method used to place the order where possible.
Once a refund has been processed, the time required for the funds to become visible in the customer’s account may depend on the relevant bank, card issuer, or payment provider.
We do not control processing times imposed by external financial institutions.
15. Partial Refunds
Where only part of an order is eligible for a refund, only the applicable amount will be refunded.
A partial refund may apply where only certain products from an order are returned, cancelled, unavailable, or otherwise eligible for reimbursement.
Any refund will be calculated according to the circumstances of the order and the applicable return and refund terms.
16. Payment Disputes and Chargebacks
Customers who believe there is an issue with a payment or order are encouraged to contact us first so that we can investigate the matter.
When a payment dispute or chargeback is raised, we may provide the relevant payment provider or financial institution with available information relating to the transaction, including order details, delivery information, communications, refund records, and other relevant evidence.
Submitting a payment dispute does not automatically determine whether a payment or refund is valid. The matter may be reviewed by the relevant payment provider or financial institution according to its own procedures.
17. Fraud Prevention
We reserve the right to refuse, suspend, or cancel an order where we reasonably suspect fraud, payment misuse, identity misuse, unauthorised activity, or other suspicious behaviour.
We may also limit or refuse transactions where repeated unsuccessful payment attempts or inconsistent customer information creates a reasonable security concern.
These measures are intended to protect customers and our business from fraudulent transactions.
18. Payment and Children’s Products
Our products include children’s clothing. Purchases must therefore be completed by a person who is legally capable of entering into the transaction and authorised to make the payment.
Children should not submit payment details or place orders without the involvement and permission of a parent, guardian, or other responsible adult where appropriate.
19. Customer Responsibility
Customers are responsible for reviewing all order information before making payment, including the selected products, sizes, quantities, delivery details, billing information, and total payable amount.
If a customer discovers an error after placing an order, they should contact us as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing or fulfilment.
20. Payment Enquiries
For questions concerning an order, payment, payment verification, suspected duplicate transaction, or refund payment, customers may contact us using the following details:
Company: Haverley
Address: 73 HALLIWICK ROAD, LONDON, N10 1AA
Email: support@haverley.online
Telephone: +44 7849733238