This Shipping Policy explains how orders for children’s clothing are processed, prepared, dispatched, delivered, and handled after purchase. Please review the information below before placing an order.
1. Order Processing
All orders are subject to successful payment confirmation and order verification before they can be prepared for shipment.
Orders are normally processed in the order in which they are received. Processing may include checking product availability, confirming order details, preparing items, carrying out basic quality checks, packaging the order, and arranging collection or handover to the delivery provider.
Processing time is separate from delivery time.
2. Order Confirmation
After an order is successfully placed, customers should receive confirmation containing the order information provided during checkout.
Customers are responsible for reviewing the order details carefully, including the products ordered, quantities, delivery address, contact information, and any other information submitted during checkout.
If any information is incorrect, customers should contact us as soon as possible.
3. Delivery Address
Orders will be shipped to the delivery address provided by the customer during checkout.
Customers are responsible for ensuring that the address is complete and accurate, including:
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Recipient name
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House or building number
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Street name
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Flat or apartment number where applicable
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Town or city
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Postcode
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Country
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Relevant delivery instructions
We are not responsible for delivery problems caused by incorrect, incomplete, outdated, or insufficient address information supplied by the customer.
4. Changes to Delivery Information
If a customer needs to correct or change a delivery address after placing an order, they should contact us immediately.
We will make reasonable efforts to update the information where the order has not yet been processed or dispatched.
Once an order has entered the dispatch process or has been handed to the delivery provider, changes to the delivery address may no longer be possible.
5. Dispatch
An order is considered dispatched once it has been handed over to the relevant postal or delivery service for transportation to the customer.
Where shipment information is available, customers may receive a dispatch notification or tracking information.
Dispatch does not mean that the parcel will arrive on the same day. Delivery time begins after the parcel has been dispatched.
6. Delivery Time
Delivery times may vary depending on the destination, delivery provider, order volume, product availability, local delivery conditions, public holidays, weather conditions, transportation disruptions, and other circumstances outside our reasonable control.
Any delivery estimate provided to a customer should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
We will make reasonable efforts to ensure that orders are dispatched and delivered without unnecessary delay.
7. Delivery Delays
Occasionally, deliveries may take longer than expected.
Possible causes of delays may include:
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High seasonal order volumes
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Public holidays
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Severe weather
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Transport disruption
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Courier network delays
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Local delivery difficulties
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Incorrect or incomplete delivery details
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Failed delivery attempts
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Operational delays
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Events outside our reasonable control
Where a delivery appears significantly delayed, customers should contact us so that we can review the available shipment information.
8. Tracking Information
Where tracking is available for an order, tracking details may be provided after dispatch.
Tracking information may take some time to become active after the parcel has been handed to the delivery provider.
Customers should be aware that tracking updates are normally generated by the delivery provider and may not always appear immediately or in real time.
9. Multiple-Item Orders
Where an order contains several items, the items may be prepared and dispatched together or separately depending on availability and fulfilment requirements.
If an order is divided into more than one parcel, the parcels may arrive at different times.
Receiving one parcel does not necessarily mean that the remaining items have been lost or omitted.
10. Failed Delivery Attempts
If the delivery provider is unable to complete delivery, it may make another delivery attempt, leave the parcel in an appropriate location, leave instructions for collection, or return the parcel in accordance with its delivery procedures.
Customers should follow any delivery instructions provided by the carrier.
If a parcel is returned because delivery could not be completed, the customer should contact us for assistance.
11. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be delayed, redirected, returned, or otherwise affected by the delivery provider.
Customers should contact us promptly if they notice an address error.
Where a parcel has already been dispatched, we cannot guarantee that an address correction can be made.
12. Parcels Marked as Delivered
If tracking information shows that a parcel has been delivered but the customer cannot locate it, the customer should first check:
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Around the delivery location
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With other members of the household
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With neighbours where appropriate
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Any secure or designated delivery location
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Any delivery notice or tracking information provided by the carrier
If the parcel still cannot be located, the customer should contact us and provide the relevant order information so that the matter can be reviewed.
13. Lost Parcels
If a parcel appears to have been lost during delivery, customers should contact us as soon as reasonably possible.
We may review the tracking information and, where appropriate, raise an enquiry with the delivery provider.
Any resolution will depend on the circumstances of the shipment and the information available from the relevant delivery service.
14. Damaged Parcels
Customers should inspect their parcel and products as soon as reasonably possible after delivery.
If a parcel arrives visibly damaged or if the products inside have been damaged during transportation, customers should contact us promptly and provide sufficient information to allow us to assess the issue.
Customers may be asked to provide photographs showing the parcel, packaging, shipping label, and affected products.
15. Missing or Incorrect Items
Customers should check the contents of their order after delivery.
If an item is missing, the wrong product has been received, or the quantity received does not match the order, customers should contact us promptly.
Please provide the order details and a clear description of the issue so that we can investigate and determine the appropriate resolution.
16. Product Availability
All orders are subject to product availability.
If an item becomes unavailable after an order has been placed, we may contact the customer regarding the affected item and provide an appropriate resolution.
Availability may change during periods of high demand or where inventory information has not yet been updated.
17. Children’s Clothing Packaging
Children’s clothing is prepared and packaged with reasonable care before dispatch.
Customers should remove all packaging materials before giving products to children.
Any plastic bags, labels, tags, fasteners, protective wrapping, or other packaging materials should be kept away from babies and young children where they may present a safety risk.
18. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These circumstances may include severe weather, natural disasters, transportation disruption, postal disruption, labour disputes, government measures, public emergencies, infrastructure failures, carrier interruptions, or other comparable events.
Where such circumstances occur, we will make reasonable efforts to manage affected orders and provide appropriate assistance.
19. Customer Responsibilities
Customers are responsible for providing accurate order and delivery information and for making reasonable arrangements to receive their parcel.
Customers should also monitor any available delivery notifications and contact us promptly if they become aware of a delivery problem.
Failure to provide accurate information or respond to delivery arrangements may result in delays or unsuccessful delivery.
20. Contact Information
For questions regarding shipping, dispatch, tracking, delayed deliveries, missing parcels, damaged shipments, or delivery-related order issues, please contact us using the details below.
Company: Haverley
Address: 73 HALLIWICK ROAD, LONDON, N10 1AA
Email: support@haverley.online
Telephone: +44 7849733238
When contacting us about an existing order, please provide sufficient order information to help us identify and review your request.